We are so proud to be selected by DiversityBusiness.com as a 2012 “Top Business.” We were one of just 2,500 companies selected from more than 1.2 million privately held businesses that completed surveys.
This award is granted to businesses that demonstrate dedication, hard work, and stimulation of economic growth in the United States. Pretty exciting to know that we have been recognized alongside such amazing companies as Dell and IBM!
We here at Rent What? Inc. pride ourselves not only on our competitive pricing, our amazing selection, our prompt deliveries and pickups, and our innovative designs, but also on our amazing customer service, or as we like to put it, “Ultimate Rentals, Extreme Service”. But I was thinking recently, what exactly is great customer service?
I did a little internet research on customer service, and I found a lot of good information on the subject. One article, 8 Rules of Good Customer Service, had some great points about listening to your customers, being helpful, and much more. I agree with the article wholeheartedly. But to me, while the eight rules constitute good customer service, you really have to go above and beyond to provide great customer service.
To me, when your goal is not only to give your customers what they expect, but to also go above and beyond to give them more than they ever dreamed they’d even want, then THAT is great customer service. When you can think ahead to any possible issue that might come up, and you are able to stop it before it even begins, then THAT is great customer service. When you go the extra step to make sure your clients get more than they dreamed they could get for a price within their budget, then THAT is great customer service. And when you consider every single detail and make sure that everything that is important to your client is now important to you too, then THAT is great customer service.
In today’s tough economy, there are a lot of companies out there competing for customers, so here at Rent What? we strive to be the easiest, friendliest, most creative, and most organized drapery rental business out there. But above everything else, I think that it is outstanding customer service that makes a good company great, and I am proud to say that, in my opinion, this is truly an area in which Rent What excels.
Recently, Rent What? had the honor to be selected by Dell Computers to be featured in an online video on America’s Favorite Small Business. It was a great opportunity for Megan and Marce and all the folks at Rent What? to discuss the committment that the company has to provide high quality, innovative custom stage curtains and hardware for rental.
I think the folks at Dell did a great job in capturing what it is like to run a small business, ensuring that your business is well run and your customers are provided the highest quality product along with the best customer service possible. As the Rent What? motto goes, “Ultimate Rentals. Extreme Service.”
Hello followers of the Sew What Inc. Blog. I was asked to contribute to this blog on a regular basis, so I thought I’d tell you a bit about myself first, so you’d know something about the person posting.
I own and operate Grafix jam, Ltd. Over the last sixteen years I’ve worked as a graphic designer, illustrator and creative consultant to a multitude of industries which include everything from the automotive industry , sports and entertainment industries , toy and game industries to you name it. I became aware of Sew What, Inc. a few years ago through working with a long time client, Ted Nugent. As luck would have it, Megan remembered me from that project, so when she needed someone to assist with illustration of the monstrously sized Crue Fest II dual stage, she contacted me, and the synergy was instant. Since then I’ve been in-trusted with working directly on several projects for Sew What Inc’s most valued assets, their beloved clients.
This brings us to today. My love of all things stage, show and rock-n-roll and my skill-set has found a more permanent home at Sew What, Inc. I look forward to focusing my creative energy on you, the client, and working with and assisting you in any way I can. Thank you, Megan. I’m ready to get the show on the road….
I recently learned about an interesting website and blog called “Why Didn’t I Think of That?”, which focuses on stories of business and entrepreneurial success. The story of how Megan started Sew What? was recently featured on the website as well as in a blog post (the third installment in a series on Business Axioms) titled “Pursue Your Passion.”
I especially enjoyed the blog post. The author, Benjamin Christopher, makes a good case for turning your passion into a business, without sugar coating the challenges of doing so. It seems that there are so many people who are passionate about something but never think outside the box on how that passion could translate into a business. And there are probably just as many who think that starting a business will be easy as long as it is based on something you are passionate about. Christopher is both realistic and encouraging in the post, and he offers concrete examples of entrepreneurs who have been successful in turning their passion into a business.
I’m looking forward to reading the first two installments of this blog series – the first titled “Rethinking Your Industry” and the second titled “Apply New Technology to an Existing Product.”
It is so much fun when our clients send us photos of our gear on the road – we’ve seen our Sew What? drapery bags across the globe, from Germany to Qater and beyond.
Now, Rent What? has gotten into the act, with customers sending photos of the Rent What? bags. Recently, Joe from the Glee Tour sent us this photo of a Rent What? drapery bag, that he took on the road with him.
Thanks for forwarding the photo, Joe! Seeing photos like this makes us all feel like we are on the road as well.
Whew! For those regular followers of this blog, you may have noticed that we disappeared over a week ago. Well, we’re back!
What happened? Technical difficulties with our site host, related to the version of WordPress we were using. It has been a frustrating week, coordinating activities between the site host, WordPress programmers, and a host of others to get the blog up and running again.
But we’re back now, ready to provide you, our loyal readers, with lots of fun and interesting posts about custom stage curtains, digital backdrops, and all manner of related information.
Thanks for your patience while we were down!
Each year, Sew What? and Rent What? have a joint holiday luncheon and party for all of the staff. It is always a lot of fun – we have a catered traditional holiday meal (turkey, ham, and all the trimmings), silly games (with prizes), and a DJ for dancing and general merriment. It’s a great time for all of the staff – office and shop combined – to spend together.
This year, we added an “Ugly Holiday Sweater” contest – it was so much fun to see all the crazy sweaters that people came up with.
After the meal and a few fun party games (limbo, anyone?), everyone hits the dance floor to work off some of those holiday calories.
Hope you enjoyed the photos and videos. From all of us here at Sew What?, we wish you a joyous holiday season!
You may recall that last December, I posted on the 2009 Sew What? Tee Shirt. Each year we create a limited edition tee shirt for staff and customers. In 2009, it was a really cool “Rock-n-Roll / Metal” design by John Rios of GrafixJam.
Well, John did not rest on his laurels – this year he created two awesome designs for us!
The first design was again a cool Rock-n-Roll / Metal design, with the “Drape Monster” design on the front and the back design distinguished by two wings surrounding a stylized version of our iconic question mark. Pretty cool, don’t you think?
This year, we added a second design to the mix. It is our cool female “Superhero” design (also courtesy of John Rios). We also used this design on mousepads and coffee mugs.
I just love this design – it is so quirky and fun. Great job once again, John!
Shortly after Megan returned from her trip to Australia as a Dell Computers “Take Your Own Path” Trailblazer, her father (who still lives in Australia) was flipping through the October 20th edition of Australian Financial Review.
He was surprised and delight to come upon a great Dell Computers ad featuring Megan. He couldn’t wait to send us photos of himself reading the ad. Take a look!
With making custom stage drapes and theatrical backdrops for major artists such as Green Day and Lady Gaga, we have become (somewhat) used to seeing our drapes in a variety of magazines and videos. But seeing Megan’s photo in a full-page ad in a magazine in Australia is almost surreal! And so fun to see the photo of her dad reading the ad.
