Occasionally, @#$& happens. Daily even, if you are on tour! Rather than force you to “eat” the repair costs (which can chew into your production budget), we offer a small Damage Waiver protection fee when you place your order. Then, if something bad happens to your drapes, we will make repairs or handle cleaning at no extra charge within the limit specified on your order.
It works like this – you rent $1200.00 worth of white pipe and drape for a ballroom wedding. The Bride and Groom decide to throw cake at each other in the heat of the moment– and voila! Now you got yourself some Cake-Drapery. So – in this case the cleaning fees would be in the range of $400.00 to get them laundered and re-flameproofed. Without the pre-paid damage waiver in place you would be billed this additionally at the time of the return. With the damage waiver in place (a pre-pay of $150.00 on a $1200.00 order) you just plain old “don’t hear from us again”…….
Here’s another – You rent two pop up dressing rooms for less than $500.00 for your local Cheer Team to prep for the Friday night High School football game. While you aren’t looking the girls have professed their love for the goalie and signed their names in red lipstick on the inside of it – nothing like making memories. The long term memory for you with the optional Damage Waiver ($75.00 on an order totaling less than $500.00) will be………. NO MEMORY – yes – you got it – you won’t hear from us. Of course, without the waiver, sadly the lipstick won’t wash out and the textiles need replacing. Expect a bill of close to $800.00 on that one.
Lost items are not covered – so don’t leave anything behind. But do consider the optional Damage Waiver next time you place your order with us…… Some clients say “why bother? – I have insurance already.” Of course – that is understood. You should have! But do you want to lodge a claim with a typically hefty deductible for the sake of some dirty drapes? That is the question. Up to you – that is why we make it “optional!” It is innovative, yes. Like us.
Of course – there is some blah blah to read – on the website FAQ’s (http://www.rentwhatinc.com/pdf/Terms_Conditions.pdf) for those that want to scrub to the nitty gritty – but I’m yet to have a client who regretted taking the waiver – only the opposite has been my experience……..
Hey – ever seen a stagehand walk mindlessly across a seamless white cyc? LOL – we have!